Support

support@mytokenhub.site

We reply within 3 business days. To get a useful answer on the first round, include the email address you paid with, the last four characters of your license key, and what you expected to happen.

I need to cancel my subscription

Cancel yourself from your account page, or in the customer portal link Creem emailed you. It takes effect immediately and you do not need to contact us.

I want a refund

Full refund within 14 days, no questions asked. Request it in the customer portal, or email us. See the refund policy.

I lost my license key

It is in your receipt email. You can also find every order in the customer portal, which signs you in by email.

My license will not activate

Each activation registers a device. If you have hit the limit, sign out on a device you no longer use, then try activating again. If it still fails, email us with the last four characters of your key.

A charge on my statement says CREEM.IO

That is us. Creem is our Merchant of Record and the legal seller for every order, so their name appears rather than ours.

A token count looks wrong

Counts are exact for OpenAI models and estimated for everyone else, since no other vendor publishes an offline tokenizer. Estimates are marked with a tilde. If an OpenAI count disagrees with your provider dashboard, send us the text and we will investigate.

TokenHub is run by one person, so please be patient over weekends and Chinese public holidays. Billing and payment questions can also go directly to Creem from inside the customer portal, which is often faster for invoice and tax requests.